The Research On Lean Management Of Customer Service In Jiangmen Power Supply Bureau

With the continued deepening of the standardized management of power enterprises，andcontinuous improvement of power marketing management， an increasing number ofmarketing Lean management thinking has been applied to work in practical work to solveexisting problems．Customer service is an important work of the power supply enterprise to provide powersupply service，and is to point to satisfy all the existing and potential customers the wholeprocess of electricity demand activities. However，in practical，it is hard to carry out the workof power enterprises management efficiently.The process and system of marketingmanagement mainly refers to regulate the internal part of the enterprise. It does not achievethe standard of regarding the customers as the center．Resulting in poor parts of the process ofconvergence and lower efficiency．All above have became obstacles to enhance their socialimage of power enterprise，as well as to provide quality services for users．Therefore，in this paper，according to the present situation of Jiangmen Power SupplyBureau, and combining with the modern marketing theory, through in-depth analysis of thecurrent power supply enterprise customer service of the problems existing in the work andweak point, and making full use of the lean management thinking effective crack problems,with the customers as the center, constantly eliminates customers which are not satisfied withfactors, and continues to improve customer satisfaction.First of all，regarding the basic concept of lean production，the development process andthe core concept，this paper states its important meanings in the customer services in Powerenterprises. Then，it analyses the management responsibilities from the angle of satisfactionsurvey，directs the eight dimensions which influences customer satisfaction of enterprise，formulates time limits for key node of business processes，particularly in relation to the crossmanagement node，in order to eliminate delays caused by poor operation，and operate thebusiness process step by step．To achieve a concise，clear and efficient management methodsto reach the purpose of the work．At the same time，marketing in the implementation of LeanManagement，The fundamental aim is to eliminate the principle of the waste of resources，through the identification and elimination of waste sites．Decomposition and delivery formanagement objectives, the continuous optimization and improvement of managementprocesses, to make the responsibility at all levels more clearly and work more specifically. Guiding the relevant departments to assume their responsibilities efficiently and the efficiencyof work is significantly enhanced．Finally，the paper promotes the idea about how to improveindustry expansion installed at work with the lean manufacturing thinking，so as to achievethe goal of perfection．...