Lean Management System Of Power Supply Business Hall

With the continuous improvement of electric power enterprise service requirements by electricity users and the community, power companies need to start from the inside to improve power supply service levels and Promote the development of power marketing work. Supply business Office is an important window for customers and for the business in the forefront, also it is the external power supply enterprise banner. People in the business window service satisfaction directly affect the credibility of the power supply companies. Lean management is developed from a business management concept, that with "precise, detailed and thorough, standardized" as characterized by comprehensive management model. It can maximize efficiency and reduce management costs. Its essence is based on standardization and standardization, refined and rational optimization of management processes.With the rapid development of the market economy and the social expectations of public utility services increased significantly, power companies service features are more obvious. After the research of service needs of all types of customer, We understand the business hall of lean construction priority are improving the quality of power supply operating room services, enhancing the management of the daily operations of the operating room efficiency and adopting a scientific and effective management and lean management tools.In this paper, after analyzing the current situation and the shortcomings of the current regional supply business hall, we describe two aspects of lean management system. First we analysis customer consumption behavior to optimize the quality of service. Multi-dimensional Customer relationship model is set up. At the same time, on-site services, marketing system, user information,95598 business information systems, information collection system power consumption information is integrated to form customer relationships library. Through the data relationships library, electricity customer behavior is analysis, to get information to improve the quality of service to customers and electricity rationalization proposal. Second is to optimize the operating room daily operations management, including the internal implementation of lean Scoring performance evaluation mode, external establish a variety of online and mobile platforms. Upon completion of the above work, a personalized and proactive service system is developed. This system is for field service of business window. Marketing system,95598 systems, information collection system in customer-related information and data are integrated in this system and effective customer relationship database is researched and established. Through information modeling, accurate service data are provided to the operating room staff, that can support staff’s service behavior and provide personalized, differentiated services for different customer groups.