| China mobile to the group customer service group, improve customer loyalty and satisfaction, and guide, stimulate their consumption. Customers of the group from the customer communication, marketing, sales, production organization to the whole work platform after sale service and enterprise intelligent management, reflect the group customer management "personalized, comprehensive", stabilize and expand the high value customer group, increase the market share of income, enhance the core competitiveness of enterprises, analysis and the design of a mobile group customer service operation platform is very necessary.The system combined with the network of mobile technology, intelligent mobile phone task design and development, job assignment operations automatically flow and real-time transfer, the district manager through intelligent mobile phone terminal, real-time task, scheduling, business processing, the work input, through the mobile service management system of customer information, query the user product the order information, report the results and user feedback information, submitted to the management departments of the mobile service management system, the management can timely grasp of service progress, and can make decision and command, and truly realize the user fast, efficient service demand response, ensure the service quality and customer satisfaction, enhance the set. Service level and service quality.System uses the J2EE development, J2EE has an open standard, powerful function, easy to transplant. The system’s scalability, systems integration, the security of the system platform can well serve the system requirements. Main function of the system is divided into the group customer management, group client manager management, performance management, knowledge base, system management of five parts. The system has high reliability, high scalability, high flexibility, high openness, high compatibility and high security features. |
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