Design And Implementation Of Android-based Tobacco Customers Service System

The informatization level of tobacco industry has become more advanced than other industries after years of informatization construction. Although mobile internet technology has been making breakthroughs nowadays, the office online system based on common LAN and personal computer devices cannot satisfy the needs of field staff and those employees who need to work outside of office due to limitation of geography space. As one kind of the three most important kinds of staff in tobacco company, account manager plays an important role in the development of the tobacco company by serving as the communication bridge and link between the tobacco company and the distributors. The key issue for study in this thesis is how to enhance the customer service efficiency of the account manager by taking advantage of mobile internet technology.Firstly, this thesis starts with Fujian Tobacco135System and analyzes the actual needs of the account managers during their visit to the customers. Secondly,based on the interface features and people’s using habit of PAD, this thesis carried out a detailed design in the account manager’s marketing survey function sector and had a personalized design towards operation interface to give users better operation experience. Besides, from the technical perspective, this thesis expounds how to realize the designs of functions including tobacco customer service plan, visit, analysis, affairs, information and common use. This thesis also expounds the realizability of technologies from aspects of system software structure design, physical structure design, system function design and database design. Moreover, this thesis relates and analyzes the effectiveness of the system in real application through aspects of system function module prototyping, code realizing and testing. The discussions in this thesis embodies that to apply mobile internet technology to the customer service of tobacco industry is workable and necessary. The application of mobile internet technology can not only further deepen the informatization of tobacco industry, but also enhance the core competiveness of the enterprise.