Improving The Tax Services Based On New Public Management Strategies

The rise of the New Public Management paradigm in the1970s and1980s has been guided the global government reform and a new administrative model. It paid a key importance on the reform of government departments. This new paradigm, under the guidance of the construction of service-oriented government, including tax reform has played a catalytic role in promoting the concept of the tax departments to improve and to taxpayers demand-oriented service concept formation. Promote the model of tax collection from the regulatory model to a service-based model to gradually improve the quality of service tax in many countries as a major goal of tax reform.Since reform and opening, along with China’s market economy development and improvement of socialist market economic system construction. Tax service in the service of economic development and the promotion of equitable distribution is becoming increasingly important role. For this purpose, since China’s reform and opening three stages of the far-reaching tax reform, improve the tax service in the system, raising taxes for the unremitting exploration. In all three phases of the reform process in China, respectively, completed the tax consolidation, the shift of tax and tax services such as tax reform and system improvement tasks.2008State Administration of Taxation Tax Services Division of the component indicates that China’s tax reform of basic services to complete the system build process for the reunification of our service standards and quality of tax basis.Jingzhou County, Hunan border of the county as both backward industrial economic base, a small number of high-quality sources of disadvantage; also rich in natural tourism resources, improve the quality of service has great potential tax advantages."Eleventh Five-Year" period of the tax service has made certain achievements, there are more problems. Jingzhou County tax service building achievements include:tax services and gradually improve, increasingly rich tax services, tax services, innovative ways, supervision and diversify the tax services, tax services, overall satisfaction, continuous improvement and so on. At the same time, its shortcomings are also reflected in the concept behind the tax services, tax services, lack of proper training mechanism, the high cost of tax compliance of taxpayers, need to upgrade the overall level of tax services, tax services and other issues not standardized assessment mechanism. To solve these problems, this paper made from the following countermeasures:first, to promote tax regulation changes to the concept of tax services, which includes foster the concept of taxpayer-centered services, foster the concept of both management and service, establish a legal tax concept and establish a "great service" concept, and several other tax aspects. Secondly, we must strengthen tax service performance appraisal system. The tax service evaluation system should include the establishment of a scientific evaluation index system, the establishment can speak of the classification and evaluation system to support the establishment of performance appraisal systems in three aspects. Again, it should be to promote tax services, information technology. Tax services include advance electronic information, then the tax to build the network integration process, improve the tax service means of information and information systems to increase taxes to maintain the intensity of the input and measures three aspects. Finally, to accelerate the promotion of social tax service. Tax service to the community in the process of not only focus on the use of market mechanisms to provide the tax agency paid the tax services and other social way, but also through vigorous promotion of volunteerism and to encourage a variety of voluntary organizations provide free tax services.