The Design And Implication Of Langchao800CallCenter Based On The Loushang WorkFlow

Design and implication of Langchao800callcenter system, can not only save the enterprise cost, but also satisfy the callcenter business development need, with a wide value。To solve business information needs of the langchao callcenter core, Design and implication of Langchao800callcenter system based on the Loushang Flow, mainly solves the following problem:system integration,800telephone system, service system, service monitoring systems, spare parts management system and other systems integration; service standardization, to realize service system faults and solutions of standardization, standardization, knowledge base under the spare parts, replacement parts standardization; service automation, according to the call number automatic identification documentation customer information, according to host sequence number automatic identification products information, warranty policy and historical records under repair, service, mail, news and automatic system SMS reminder service system; intelligent machine repair, according to historical data, automatic analysis of the failure rate of the products, to return not satisfied and multiple service to realize the automatic early warning monitor。Based on the existing systems of call center work flow and structure, combined with the advanced experience of the industry, B/S (Browser/server) mode, puts forward the system business model, design and implementation of service process, service quality, service cost, knowledge base, overall performance management module。First The thesis introduces the call center management platform based on the upstairs tide of whole business system required for the development of various components。Secondly, the system needs analysis, analysis of the system business processes, enumerates the business work steps, design flow chart and main subsystem use case diagram and sequence diagram, database design。Finally the upstairs platform development tools, JAVA design language of call center system implementation。Finally, the thesis summarizes the system design and implementation process of call center system, put forward the development direction in the future。The system of800call center has been line in the langchao successfully, and running stability, and achieved good results。...