Visualization Business Process Monitoring And Control System Design And Implementation

In the current rapid development of telecommunication, along with the growth of the business, IT department are facing many problems and challenges in the management level, technology level as well as understanding level. Take DaHua Communications Limited Company as an example, at the management level, IT maintenance staffs are unclearly understand the relationship mapping between the core business and its corresponding resources; system administrators have trouble in knowing the business loaded by systems. Technically, once failures occur in a system, the scope and severity affected by the business cannot be beforehand appraised; when the core business service is interrupted, the issue cannot be identified quickly and the problem cannot be solved immediately. In the understanding level, it is necessary to make passive operation maintenance into active one, and to transform a point maintenance mode to the entire end-to-end business processes.By building a monitoring system based on business processes, to show the relationship between business process and its every link and the IT infrastructure that makes operation and maintenance management refined; reduces the workload of staffs and make the access to information easier. Through the applicable correlation analysis of business processes key link, detecting the weaknesses in business processes early and improving the efficiency and quality to achieve the monitoring business rather than monitoring of simplified IT infrastructure. Accordingly, IT monitoring system is taken to a completely new level to serve the core business and to improve customer satisfaction.This article focusing on the DaHua Communications Limited’s core business processes, such as billing service, finds a systematic summary to the business processes. That transforming every link of the business processes into modules for monitoring, and setting the corresponding value of KPI and KQI to designs a monitoring system from the perspective of complete business process lifecycle visualization. In implementation, combined with the existing IT infrastructure and monitoring system for service performance, gets corresponding performance parameters through compiling interfaces, and calculates KPI from database tables simultaneously,. Based on TOGAF’s three-tier architecture (business layer, application layer, IT infrastructure layer), to realize dynamic front page by FLEX technology. CMDB technology, which is industry-leading technology, is used to display the correlation between physical devices and applications.