Design And Implementation Of Users Care Subsystem Telematics Service Platform

With the rapid development of science and technology, information technology,more and more high the whole social information. Information service industry hasalready penetrated into daily life bit by bit. These information services can not only helpusers better learning life, also makes the user’s daily life more rich and colorful.The development of modern technology is the basis for realizing the vehicleinformation service platform. The Internet technology, global positioning system (GPS),intelligent voice recognition technology, automotive electronics and the third generationof network communication technology (3G) development technology is the vehicleinformation service platform security. Mobile service platform and strive for car drivers,vehicle factory, the government provided a series of intelligent, extensible, integratedservice platform. The comprehensive services extended to the car every aspect of life,from the user’s point of view, for the sake of all users, users on the service, serve thesociety.Customer care service system is a subsystem of the vehicle information serviceplatform, users can browse car factory and dealer information through the mobile phoneor mobile terminal. Let the user can understand the purchase a car type car factory,dealer’s latest activities information, including preferential activities, vehicle informationetc.. And users can also put forward suggestions, complaints etc.. In short, customer careservice system is the information and communication platform for building between theuser and the car factory, the dealer.This paper introduces the development background of the vehicle informationservice platform user care system, applied to the theoretical foundation of knowledgeand use of the software, and then on the basis of analyzing the service on the systemneeds analysis, including the required from the mobile phone terminal function and theplatform function, according to system requirements analysis, overall design, includingthe topology structure and function of the overall design of the overall solution andsoftware architecture, system. Log on to the system, registration, the latest activities andquestionnaire design based on function in general make a detailed design, including thefunction of the logic flow and interface design, the system is developed with C# language development, a communication protocol of mobile phone terminal using XMLlanguage definition protocol interface, database using Oracle, finally implement includeuser registration, login, query, the latest activity released, questionnaire survey,maintenance, query statistics, consumer complaints and suggestions functions.Realization of customer care system by the end of this paper.At present, the software has been tested to use, good results. The system practical,easy to use.