Design And Implementation Beijing Unicom Integrated Service Management System

Competition with domestic telecom operators and the formation of China’s accession to WTO, enterprises need faster and better meet market demand. To further enhance the operation and management efficiency, reduce operating costs, in order to obtain greater business benefits.Re-integrated business management system through the Bureau machine line for resource management, work order processing business, income statistics queries, customer service and many other business processes to achieve an integrated process management system.Changes the user card, wiring sheet of paper, manual transmission work orders and many other disadvantages, reducing the incidence of disorder and improve the efficiency of business processes. This system completely changed the weight through the Bureau does not support the status quo system in order to achieve customer-centric business model, market-oriented marketing model to support resource-based back-to-end workflow-driven process automation quality of service guarantee. A unified platform technology, the use of C/S mode. Integrated business management system to help regulate the production of important communications bureau processes, reduce management costs, improve service quality and level of flexibility to respond to changing market needs, enhance the efficiency of various departments of the office, to improve scientific decision-making, accuracy, improve the comprehensive management and competitiveness, satisfy the customer needs.