Beijing Unicom Unified Secretary Platform Design And Implementation

This paper combines my work experience-Beijing China Unicom in2010Secretary of the platform construction projects to explore how to enhance and optimize customer service Unicom, the Secretary of the product in the telecommunications business development in perception: to build a good hardware platform, to create more high-quality soft environment; in improving the quality of service, focusing on a the Unicom admissibility of the Secretary of the product, service, billing deal with ideas and specific business processes to improve system efficiency, in order to achieve optimal service objectives Unicom Secretary of the productWe all know, the number of Chinese mobile phone users was close to saturation, in addition to the basic call service, the user service experience requirements gradually increased, important phone bobble might be the user’s life and cause a great impact, so the phone secretarial services came into being as a value-added services, and more and more the attention of users and operators. Transfer through the system, the techniques of the various interfaces interconnect leakage reminders, personal number management and other value-added services, registered users and help them better attract potential customers and retain their most valuable customers, so that from their customers the profit maximized.This paper is focused on this goal, the use of learning during the school communications network expertise, especially the theory of the communication network and IT project control and other technical courses, combined with my work practice-2010Beijing, China Unicom, the Secretary of platform engineering construction, From the existing Unicom10198Secretary and the original Netcom116125PHS secretary desk integration, and improve business processes, from the original platform services on the basis of expansion of new businesses, enhance the work of the platform capabilities to expand their business accept Unicom secretary desk the process of business services, construction of a the same time include secretarial business functions for fixed G network secretary platform aspects Unicom secretary desk construction process of thinking, planning and implementation of the course and experience.Paper endnote summarizes the business results achieved since the Unicom secretary desk construction, also raised the2012Beijing branch of China Unicom Unicom secretarial business technology planning to explore the premise of the continuous development of new technology applications, how to make Unicom Secretary user service perception is more attentive, more users think Radical users, although it is not yet mature, but a ideas and perspectives for my work. This Department of this research where the purpose and significance.