Design And Implementation Of Short Message Platform Based On Call Center

Economy development rapidly in the world today and the competition between the enterprises are becoming more and more intense, the focus of the competition among enterprises is changed from simple to improve product quality, reduce production costs to improve products and services. The birth of the call center makes the computer system and telephone system which are two kinds of information society essential products organic combination together and becomes an effective weapon for the enterprise to provide customer service and improve the competitiveness. And so, call center is more and more applied to various enterprises.At present, the technology of call center has become mature, stable and applies in various enterprises in many areas; it has a huge user groups and inestimable economic value. At the time when technology is relatively mature, the functions of the call center are also in change, the direction of the application function gradually extend laterally. Make more and more humanized functions can be used for customer service by call center, is to be a standard to measure quality of a call center. As a more economy, more convenient information publishing platform, short message platform becomes a necessary part in call center. At the same time, call center can be extension more convenient, practical business functions via short message platform. This paper focuses on the call center short message platform design and development, analysis and discusses the design and implementation of the short message platform. Short platform hardware dependents on SMS modem which costs low the else all by software, the overall cost is low, and the performance is stable, with highly application value and prospect.After the completion of system development, I made a system related tests, then offered a proposal for the system perfect further.