M Hospital Doctor-patient Relationship Management Research

The doctor-patient relationship is a kind of basic human’s social relationship. Thedoctor-patient relationship in M hospital on the whole is harmonious, the vast majority ofmedical staff follow the healing the wounded and rescuing the dying, cure the sickness tosave the aim, the majority of the people to medical personnel is trust, understanding andsupport. However, the overall harmony also has local not harmonious. At present thedoctor-patient relationship nervous, medical accident occurred frequently, medical troubleevents appear repeatedly, cause the attention of hospital administrators.This paper studies the main content is by using the literature research methods athome and abroad of combing the doctor-patient relationship theory research, In the form ofquestionnaire research M hospital patient relationship management, through to the hospital114patients, patients families and142medical personnel for random samplingquestionnaire survey, and medical workers and patients with depth one-on-one interviews,a comprehensive and in-depth understanding of the hospital management system and theimplementation of the doctor-patient relationship, patient complaint channels, complaintsprocess, complaint reception, recording and processing, etc, and then through the EXELdata comprehensive statistical analysis M hospital after the doctor-patient relationshipmanagement deficiencies. And further hospital a month to patients and family memberswith the point of view of the most direct observation of the hospital medical dispute thetreatment method and the deficiency, ending a M hospital patient relationship managementproblems. Garnish with SWOT method analysis at present more commonly used to solvethe contradiction, the method of the doctor-patient relationship strengths, weaknesses,opportunities and challenges, comparison method comparison of the hospital thedoctor-patient relationship management treatment method, the advantages anddisadvantages of what measures is worth M hospital reference. To put forward threemeasures in hospital should be how to use their own management to reduce and prevent the generation of medical disputes, which is to improve the medical service quality andmedical personnel professional ethics construction work; Increase the medical informationtransparency; The hospital to strengthen the doctor-patient communication, contributed tothe doctor-patient mutual understanding and trust. And discusses five in medical accidenthappens is the main measures, respectively is the hospital to strengthen the safetymanagement, medical sites to prevent violence; Do the complaint management,strengthening the hospital crisis management; The hospital patients to pay a return visitwork; The third party involved in the doctor-patient relationship; Strengthen thecommunication with the media to correctly guide media public opinion. The purpose ofthis paper is to present how to alleviate doctor-patient contradiction M hospital, strengthentheir own doctor-patient relationship management provide a comprehensive range ofopinion and the suggestion, also for M hospital to further strengthen and improve hospitaldoctor-patient relationship management countermeasures and basic measures to pushforward and develop a positive role, and these results will be to change the Chinesehospital doctor-patient relationship management of great significance.