| Financial management is a core function for enterprise management. It will play a very significant role in company's strategic decision-making to establish an appropriate financial management module that is suitable for the development of enterprise.As an innovative pattern of financial management, financial shared services are different from the traditional business process outsourcing on another mode. In fact, it is a form of financial internal outsourcing and enables organizations to achieve economies of scale through creating independent entity to perform certain internal financial services within the company.Financial shared services have just started in domestic area recently. Only a few companies have established a financial shared services center in China, and most of them are foreign-invested companies or joint ventures. While financial shared services are providing high efficiency & high value-added financial services to the enterprise and offering financial information to support leadership on decision-making, it has also encountered various problems during daily operation. In view of the reasons above, this article attempts to discuss and address these issues for problem resolving.In line with the methodology of combination in theory and practice, it has introduced generation background and organizational structure of financial shared services, and compared the advantages with disadvantages between traditional financial model and financial shared services model in this paper. Meanwhile, according to the current operation status in Pfizer Financial Shared Services Centre and based on the result of customer satisfaction survey, it have conducted in-depth analysis of the operation problems and consolidated the corresponding countermeasures to try to find a best practice for Pfizer. And ultimately, hope it could be considered as the helpful reference and guidance as well for the enterprises which are planning to establish a financial shared service center in the future. |
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