The Research Of Service Quality Evaluation System Of Archives Consulting Organ

Archives consulting organ is a kind of social intermediary organizations between the archives administration department and the social, providing various types of the paid services for enterprises, institutions, organizations, groups, families and individuals. It enjoys independent legal status, autonomous operation, independent accounting self-financing. As a new file social group, if wanting to keep healthy development, it must consider the level of service quality. So building service quality evaluation system of archives consulting organ is particularly important.Firstly, Chapter I gives systematic introduction to research results of service quality evaluation about home and abroad. Chapter II defines archives consulting organ, service and service quality, knowing the common service quality evaluation model and of service quality evaluation method. Chapter III introduces the development status of the archives consulting organ in China, summing up the problems that exist in the archives consulting organ and its services. On the basis of the detailed advice and serious discussion with a large number of senior-file practitioners and theoretical researchers, Chapter IV determines6level indicators and22secondary indicators of service quality evaluation system of archives consulting organ, using the analytic hierarchy process to give the weight values of level indicators and secondary indicators. Then, it chooses Taiyuan FenXi Archives Cabinet Factory for a research example and uses indicator system to evaluate FenXi's i archives consulting services.