| Along with telecommunication reorganization, all the operators face the tough market competition. The diversification of the market mainstream and the customization of individuals demands have already made the traditional telecommunication business seriously pounded at. What the operators need to resolve urgently is how to increase operational efficiency, to lower operation and maintenance costs, to improve service quality and to increase service levels. To the operators, the focus should be shifted from "network-oriented and equipment-oriented" to "business-oriented and client-oriented". Operation and Maintenance of back-end should break down specialty and function partitioning, and emphasize on the development of comprehensive and centralized maintenance. The back-end should enhance the support to front-end and to customers and increase response time to changed businesses, thus improving the operators' services to users. |
