| The complaint with Chinese characteristics reflected the contradictions of public opinion. It satisfies the interests of the masses from another channel. The current complaint situation keeps "four down a better", because our overall situation still have the important period of strategic opportunities for all kinds of contradictions, and it is faced with both a rare historical opportunity and many predictable and unpredictable challenges. By all sorts of interests contradiction multiplied, caused by the problem of masses complaint letters channel solution appeal by expectations increase, and the society on the letters problem, the complaint the attention of increasing the complexity of the problem enhanced. Many social contradictions are reflected by the complaint channels, representing the views of the masses. The complaint is the basic work to construct a socialist harmonious society. The complaint is a reflection of public opinion. It is an important channel with which party committee and government tie with the masses. The complaint has built a grass-roots to top executive Bridges.The complaint of the business information systems to strengthen and improve the construction is the important measure. It is the important content of regulations to establish the complaint, an important means of long-acting mechanism,and the component part in the construction of our country. Actively use information technology, explore building three-dimensional, interactive service information management system, the complaint in convenient masses reflects platform and solve practical problems at the same time, further clear channel, the complaint for public complaint and the handling result relevant information, such as lead public participation in supervision. Through public complaint reporting transaction process node, the complaint hot issue and typical cases, the complaint reporting handling results and other information, voluntarily ask public opinions, consciously accept public comments supervision, restrain strictly administrative behavior, and prevent and reduce the relevant departments in handling complaint reporting process who violate policies and regulations, and jobbery, occupy the interests of the masses, regulating the government workers phenomenon of the administrative action. Therefore, actively carry out of resources integration, the complaint by software development, integration and expand information about a complaint reporting system function, and gradually build a letter, visit, electricity, nets, SMS an appeal, to further advance express platform complaint situation is needed in information construction.In this paper, the author firstly analyzes the complaint information management system of domestic development background and the development status of informatization construction of the complaint, summarizes the main problems needed to solve, and briefly introduces the system used by the main technology. In strict accordance with the UML's mode for the design of the system, users of the system's main demand by system business use case diagram and business flow chart, the system represented the logic diagram and network diagram system structure, the relationship between diagram system of the static structure design, with state diagram system dynamic structure design. In the realization of the part, systems use SQL database stores, 2000/2005 to carry a large amounts of data.This paper mainly made research and design about complaint of business information management system. This system can satisfy the complainant inquires about law and policy, browse the complaint letters knowledge, who needn't leave home. It also satisfies complaint letters staff propaganda of knowledge, guides citizens lawful and reasonable and orderly and registration, handling and complaint letters the different function of statistics of the needs of the case. System design of the main module has: announce management, user management, rights management, online petition, case management, each module and contains can realize several different function son module. The design can not only finish the complaint of the basic information of the management business of information about a complaint reporting, and can make statistics and query, realize the information sharing and the function calls, which saves office time, improves work efficiency, already easing the complaint of lacking resources. It has also accelerated pressure complaint handling cases speed, basically can satisfy the current information under the needs of social complaint. With the continuous development of society, the new problems and new contradictions are constantly emerging, the complaint business demands subsequently continuous improvement, this system also will be regularly updated to adapt to the needs of the social development. |
PDF Full Text Request