Research And Analysis On Administrative Complaint Management System Of Zhongshan City

This paper mainly introduces the research and analysis of the E-government complaint handling management system about Zhongshan City Economic and information bureau. On the basis of the original, improvement of work processes, through the system, optimize the work mode, improve work efficiency, enhance the administrative capacity, In particular to strengthen the ability of the Sunny administration and information feedback.First introduces the difficulties currently encountered about Information processing of complaints in my bureau. Refer to the complaint handling platform in the city, put forward the construction of thinking of E-government complaint handling management system. In the guiding ideology of software engineering, using the RUP method, using the UML language to describe the process of the research and analysis of the system. In business analysis, draw the flow chart of the business of the original, scientific optimization of the basic process, the new business process reengineering. Through the function analysis, given the information registration, information office, information processing, information audit, Information approval, information dissemination management, statistics management and system management of nine functional modules, and for every module can draw the use case diagram, package diagram and the package diagram of E-government complaint handling management system. In data analysis, through the analysis of each thumbnail of module, get the data needed, and aggregated into total system entity class diagram shows the relationship between each entity relationship, establish the database table structure.At the end of the paper, Sums up the entire process of system analysis and design. Once again expounded the system in dealing with complaints of information superiority, also has carried on the simple analysis of the inadequacies of the system and the possible problems in application.