Research On The Customer Service Of E-Journals In Academic Library

Electronic Journal (E-Journal) is an important part of information resources in academic library, management and customer service work of E-Journals is one of the focus daily works of academic library. These are determined by the library's nature and characteristics of E-Journals. E-Journal is an important carrier and tool in teaching, researching and academic exchange activities in universities, and it is favored by teachers, students and researchers because of its short publication cycle, informative and rich content. How to collect, organize, integrate and reveal information in E-Journals, provide an effective integration services for library customers, and carry out assessment and education works at the same time are not only the focus in the management and service works of E-Journal, but also the difficult one. In a manner of speaking, the quality of user service work in E-Journal can represented the service level of a library, and also can impacted the development and results of university's scientific research.The objects of study in this thesis are the three main issues during the E-Journal customer service works in academic libraries. The thesis is divided into six parts:The first part is an introduction; this part proposed research background, significance, status and research methods and innovations, clarified the position of writing.The second part take the introduction in forms and characteristics of E-Journal as a starting point, explained the types and characteristics of E-Journal users, meanings, scopes, forms and features of customer service work in academic library.The third part discusses the specific contents of E-Journal customer service work in academic library, focuses on the collection of E-Journals, the integration of E-Journals, the construction of E-Journal Guide System, and the strategies in E-Journals reference service.The fourth part provides the features and contents of customer education which aimed at characteristics of E-Journals. Then states the "User Centered" idea, and then provides the principles and methods of user education.The fifth part analyzes and introduces the assessment work in the E-Journal customer service. By analyzing some types of assessment models or systems which are built and used by foreign universities, explains the importance of assessment system construction, and then provides the significant meanings of building library assessment culture.The sixth part bases on the first five parts and summarizes a "soft triangle" of E-Journal customer service work in academic library. The core is customer service; assessment and education are the necessary conditions.