| Shandong Mobile Group customer service monitoring system is based on the current client business booming of mobile communications group, In order to provide high quality operations and better services to the Group customers, development Group Information services, develop new markets, attract and develop the mobile users. Effective solution to current all kinds of our business process management and resource information and business-related groups and various types of network alarm and fault monitoring system platforms scattered the system, lack of correlation, fragmentation, from pre-sales, sale, sale, management and support of the three phases, business processes, resources information, and alarm and fault monitoring of the unified management and maintenance.The system adopts object-oriented idea, monitoring of client business group related business requirements analysis and system design, using the B/S architecture model, system software architecture based on J2EE multi-tier architecture design method, system architecture is based on MVC architecture, Based OR Mapping framework Hibernate, encapsulate database persistence operations, The use of Javascript and ExtJs front, can greatly enrich the front display, Using XML configuration and other related technology to achieve the alarm management, alarm statistics, customer data management, customer topology rendering and other functions of Group's customer service monitoring system, the system based on resources role rights management in the security system, Through the division of authority for hierarchical management, enhance the security of the system operation, uesd a mature open source framework in each layer, the middle layers used a uniform interface. through the unified interface design to loose coupling between the layers.In the system requirements analysis, described the system's overall business and the business process in detail,and the description of the functions of the six modules and the relationship between modules, take example to Statistics alert, analyzed the distinction between alarms, how to get the basic information of customers of the Group and implement associated with the alarm information and business information, described the design for front flex display, and JAVA link, the background database and so in detail, Focuses on the design table structure related to customer data, business maintenance, alarm management, topology showing, through the XML configuration links to flex with the back-java, after the data accordance with requirements of statistical transfer to front display, greatly improve the aesthetics of the page displays, reflecting the system's functional requirements.Now the system has been in successful operation in Shandong Mobile of a model province of inspur communication, and achieved a certain effect, So far the system is stable, good, has become one of the main support system in Shandong Mobile Group customers business, Follow-up will be deployed in other provinces and cities to complete market operations support of Mobile Group's customer service. |
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