Application Of Xml Technology In Unicall Call System Analysis And Implementation

Call Center System is the appropriative system focusing on the utilization ofcontemporary communication measures which enable a company to commit call operationsand facilitate contacting with customers. Generally speaking a Call Center involves theparticipation of at least three operators by definition. Since 1990s, the Call Center industryhas seen fast growth in the field of customer-service. Call Center has been playing key rolesin an increasing number of government departments, enterprises.However, with calling transaction soars and service quality demanding increasedemphasize, the Call Center, based upon the advancement of hardware, absolutely is not in allthe perspectives sufficient as companies expand. The lag of the Call Center-operation levelhas become the drawback in companies' development. Therefore Unihub (China) bringsCRM in its Call Center System, which has taken significance as the company thrives;whataccounts most is how to run the Call Center. Unicall Call Center System is offering anefficacious approach to the issue, as it introduces significant progress in the quality ofcustomer service.Unicall System is base on the J2EE platform;it is depend on the integration of two keytech-J2EE lightweight architecture and XML.The Spring/Hibernate/Webwork frame is one comparative frame in J2EE lightweightframe. The MVC frame in web is base on webwork frame, and this frame is more concisethan spring frame. The Data level selects the Hibernate module, which provided formidable,high-performance object-to-relation database service. This level has realized the logarithmaccording to the visit way JDBC lightweight seal.XML disposition document, which is used in J2EE lightweight frame, is a bigluminescent spot, the legibility and expansibility of XML, has provided enormousconvenient be in particular the J2EE frame deployment.The Unicall Call Center System is based on the lightweight architecture framework ofJ2EE. The article cites the system of Unicall Call Center as an instance, designs and analyzesthe business management module of Unicall, with the role of XML configuration elaboratedin details. Codes and relevant configurations are available as yields of the research, whichhave been deployed and utilized with full functions in the Huanxia Bank of China.