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Customer Relationship Management Software Architecture

Posted on:2005-04-13Degree:MasterType:Thesis
Country:ChinaCandidate:Y ZhaoFull Text:PDF
GTID:2208360122975631Subject:Computer application technology
Abstract/Summary:PDF Full Text Request
Based on the R&D process of Integrated Supply Chain Management (ISCM) system, this paper focuses on the software architecture construction of it in which the Software Develop Process Model of EC_ISCM, RUP and Component Oriented Method are involved. Then, the Software Develop Process Model of EC_ISCM is applied in the whole R&D process of CRM system based on ISCM.Firstly, the author researches the OO method in order to understand the origin of component method. And then, the component oriented method and its Software Process Model are discussed in detail.Secondly, the author narrates the variation of the concept of CRM and summarizes the traditional Software Architectures of CRM. Further more, the author brings forward the Software Demand Framework of EC_ISCM based on the combination of the latest CRM concept and the research on traditional Software Architecture of CRM.Finally, the author uses the Software Process Model to build the Domain Analysis Model and Domain Design Model. As a result the software architecture of CRM is obtained and mapped to EC_ISCM software platform so as to realize the architecture and components of CRM.Trough the practice of the EC_ISCM project, I have finished the CRM subsystem. Not only have I learned very much of the CRM and SCM theory and software methodology, but also mastered the technology of software develop management and gained much project experience. So I combined the theory and the practice in word and deed.
Keywords/Search Tags:Customer Relationship Management(CRM), Domain Engineering, Software Process Model, Software Architecture, UML, ACME
PDF Full Text Request
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