Web-based Customer Service Support System Research And Development

With the rapid development of information technology, the supporting system of customer service based on Web is an effective means which the enterprises offer customers efficient, quick, as well as quality services in the fierce market competition. It, mainly by integratively making use of information and managed technology, helps the enterprises collect, sort and analyze the customers' information and offers practical and individualized services to the customers to improve their approving and loyal degree, help enterprises develop potential customers and new market, strengthen the competition of an enterprise, and increase its profits.Making construction of the enterprise information by Jiangsu Xinhuachang Container Group as a background, this article completely researched into the fundamentals as well as systematic construction of the supporting system of customer service, and also the key technology needed by systematic development, constructed the supporting system of customer service based on Web, realized the functions of the information management of customers, enquiry of order in internet, quick quotation, and so forth. The research of this article mainly includes a few aspects below :(1) Analyzed the data source's characteristics of the supporting system of customer service, discussed the key technology needed by realizing the supporting system of customer service and put forward the systematic construction of the supporting system of customer service based on Web.(2) Discussed XML technology, and the realizing fundamentals as well as methods which utilized it to deliver datum in different areas and construction.(3) Researched into the technology of Web Services, applied it to the supporting system of customer service and finished designing the module of Web Services, the main functional module in the supporting system of customer service.(4) Analyzed the advantage of .NET platform, and made use of the technology of ASP.NET to realize the development of the supporting system of customer service.