Design And Development Of Express Management System Based On ITIL

With the rapid development of today’s computer and Internet technology, all fields of business and industry are closely bonded together. The companies pursuing high efficiency, high amount of information are in need of the support of the IT business. But, the expected results are not always achieved, considering the input and output ratio. Thus enterprises recognize that only reasonable and effective IT service management, rational use of existing IT resources are crucial. The Information Technology Infrastructure Library (ITIL) has now actually become the international standard for IT service management, and the first choice of the IT Infrastructure Library in major companies for IT service management. ITIL combines the three elements of the technology, processes and personnel in an enterprise IT services. The enterprise IT service management processes has been greatly improved to satisfy the internal and external customers, and improve the enterprise’s IT service management level. Further, this technology shall ultimately improve the economic efficiency and logistics management system of enterprises. The system developed in this paper is based on ITIL technology from design up to the realization.Firstly, the research background and significance of the topic, the logistic management system is carefully analyzed and discussed. Detailed description of the management system developed in this paper includes the core technology, ITIL technology, and an overview of ITIL, development status and application value. Then this article discusses the needs analysis of the management system in-depth, specifically the design for each module on the basis of needs analysis. For example, the combination of RFID technology in the ITIL framework is presented to achieve the integration of network resources. At last the performance of the system is discussed, as well as the direction of future system development and improvement.