Study Of IT Operation And Maintenance Base On The ITIL In Gansu Haobai Company

With the national macro-control and market matures, the telecommunications industry’s growth rate has been lower than GDP growth, the telecom operators has gradually changed from a quest for incremental market to digest the stock market. Telecom companies need to improve internal operating efficiency, to be effective management. Gansu Telecom need for innovation and transformation, IT managers also need to break the original positioning of the functions of management, to achieve more efficient management. ITIL (Information Technology Infrastructure Library) is an internationally recognized process-based approach, IT provides an IT operation and maintenance management practices, and is widely regarded as the best practices of process-based IT operation and maintenance management. This article is based on the understanding of the ITIL theory, combined with telecommunication companies, and to analyze the development of ITIL experience, as well as the main characteristics. The Gansu Bestone company IT maintenance in the process of incident management problem management、change management and configuration management, maintenance processes through a combination of theorey models with the ITIL IT infrastructure assessment, analysis and reengineering, and according to the IT operation and maintenance management system onstruction, curing the incident management process in the IT operation and maintenance management system. In analyzing the Gansu Bestone existing of IT operation and maintenance status quo, the use of the ITIL framework to examine how the IT operation and maintenance management system for the Gansu Bestone company. Research themes are two:First, the Gansu Bestone IT operation and maintenance management mode, the second is to establish the operation and maintenance management processes based on te ITIL.