A Bank's It Service Management Based On Itil Implementation

Nowadays, the information technology application are more and more. To improve the competitiveness of enterprises, the enterprises buy in many kinds of IT system. When we look into the life cycle of perspective solution, we can see that all solutions must be classified in the operation and maintenance of IT system and for enterprise employees to use ultimately. IT service management is an important way of IT management, as all enterprises focus on the importance of IT investment and the business of coordinated, the roles and status of these are more and more important.This article seeks to combine theory with practice for analyze the IT service management application and implementation base on the IT best practice model ITIL. This article introduces the ITIL details and development , and use the ITIL implementation example of bank A to illustrate the details of the relevant implementation experience. I hope that this could promote the concept of enterprise IT management revolution, so that people understand the necessity and inevitability of change from the traditional IT management to IT service management based on ITIL, so as to promote the development and application of IT service management based on ITIL. This article is for the enterprises to implement ITIL based on a basic idea and framework , and help business people understand the ways and means of implementation based on ITIL's IT service management.