Evaluation System Based On Performance Excellence Model

Excellent performance originated from the standards of Malcolm Baldrige National Quality Award(MBNQA).It is customer-oriented and is to strive for excellent management.Moreover,it is not only a management model,but also a method to provide an evaluation.At present,the research on outstanding performance evaluation from home and abroad mostly focused on a single evaluation index or a specific evaluation model. There is no model in view of a system.Thus it is very difficult to theoretically guide performance evaluation.In this paper,the concept of excellent performance model,the core values and evaluation standards for outstanding performance model are introduced firstly.Then in the view of system theory and the frame of excellent performance model,a deep study on performance evaluation is carried out,in which the methods of systematic evaluation are combined,such as Analytic Hierarchy Process(AHP),fuzzy comprehensive evaluation, 2-tuple linguistic and structural equation modeling,etc.At the same time,the application examples are used to illustrate the organic combination of excellent performance model and system evaluation.Based on the systematic analysis on excellent performance evaluation through the combination of qualitative and quantitative methods, a specific system model for outstanding performance evaluation is presented.