Research On The Shared Services Application In Small And Medium-sized Enterprises

Shared Services (SS) originated from U. S. A. in the late 1980s and developed quickly in western countries because of its ability of cost saving, services level increasing, strategy focus and technology application, which helped it become one kind of important management pattern and organization style. However, there is almost no research on the SS in our country, and no small and medium-sized enterprises (SMEs) have used the SS in China. In order to help our SMEs cut cost and increase competitive ability, the thesis lays the theory of SS on the SMEs from experience of large organizations using SS. The writer believes that Research on the Shared Services Application in Small and Medium-sized Enterprises will help the SMEs save their cost, improve their services quality, and increase the ability of strategy management and technology application.Based on study of the basic theory of SS, the paper firstly introduces the concept of SS and tells some details of it including the relationship between SS and some relative activities. And then the author analyzes the positive influence of SMEs applying of SS. Furthermore, the paper takes forwards to three kinds of patterns of Shared Services Center (SSC), including set patterns, operation patterns and benefit patterns, which is the preparation of Shared Services application in SMEs. And the author takes emphasis on the processes of application of SS in SMEs including planning, setting, running and uploading, hoping to help SMEs apply SS. However, there are still some problems in the practice of SMEs using SS, so in the end of the research the author analyzes some of the problems and give some brief countermeasures. The dissertation hopes that the SS can be used by our countries SMEs and SS can help our SMEs.