The Study On The Business Process Reengineering Of Shenyang Accountant Center

The government has been transforming functions from management to service providing, and service quality has become an important symbol of measuring the awareness of service providing and working efficiency of the government. The business process reengineering of Shenyang Accountant Service Center described in this article, is to transform the solely management to the combination of management and service providing, to realize the one-stop processing of accounting affairs. This will not only facilitate the staff, but improve office efficiency and realize the process in line; moreover, it is the important step of promoting the development of civilization and building a harmonious society based on the scientific concept of development as the guilding ideology and people-oriented.Shenyang Accountant Service Center, affiliated to Shenyang Municipal Bureau of Finance, is the only one one-stop service center for accounting affairs. As the only window unit of Shenyang Municipal Bureau of Finance, the center is responsible for the management and service providing of 110,000 accountant of Shenyang. The article combines the requirements of both management and service, considering the actual situation of the center, thinking from the perspective of providing better service for accountants, and gathering and doing statistics through question are to study the business process reengineering of the center, and look forward to provide specific, convenient, efficient and satisfactory service for accountants of Shenyang. This will play an important role for improving management and service standards to the accountants of Shenyang, achieving the administrative affairs, and enhancing service awareness; moreover, it will contribute to the economy development and government image establishment of Shenyang.The article will start from design and implementation on process reengineering of accountant Center, and conclude the problems existing in accountant center internal management and business process; start from the requirement of accountants to redesign the accountant center business process and HR structure by combining with the targets of center future development and using methods like data analysis, research and interview, theory application and process explanation; meanwhile, the protection of process reengineering implementation is also been made.The implementation of new process will make accountants taking more efforts to participate in the process implementation, shorten the process circle, reduce the customer's waiting time by employing queue machine and online booking platform etc. Moreover, the new process will take important effects on enhancing the management and service quality of accountant center, realizing government affairs openness, and improving service oriented willingness. In the meantime, the implementation will also contribute to the image setting of Shenyang Government.