Research On Knowledge Management System For Mobile Communications Operator

The 21^st century is an era of Knowledge Economy. Knowledge has become the enterprise's primary factor of producing. Under increasingly competitive pressure, many enterprises are examining how they can manage their knowledge better. In the past few years, another concept has gained growing interests: knowledge management (KM). As the appearance of the knowledge management, knowledge management has become a hot issue in the field of management. The knowledge management simply said is that people carry out self-examination on the knowledge owning. It is a management idea that helping people communicate, holding the enterprise internal structure, obtaining the knowledge resource and promoting the knowledge exchange between people.Mobile Communications Operators are knowledge-intensive enterprises. They are main builder and network operator of the national information infrastructure, taking charge of the important mission of capital construction. In order to comply with the trend of information age, satisfy customer's personalized requirement, shorten service chain, improving key innovation ability. The urgent need for Mobile Communications Operators use knowledge management to promote their developments.The thesis analyses the KM status of domestic Mobile Communications Operators, including the characteristic of Mobile Communications Operators, the construction course of enterprise knowledge management system(KMS), pointing out the deficiency existed in enterprise KM, and put forward the aim of enterprise KM construction. On this base, thesis brings forward the central idea of constructing Mobile Communications Operators, breaks down the construction of enterprise knowledge center into two parts of constructing knowledge map and knowledge warehouse and finally builds the structural model of their own KMS that combines with the characteristics of enterprises.