An Application Study Of Six-Sigma Methodology In Pharmaceutical Product Returns Reduction

In allusion to a portion of pharmaceuticals'returns, Y pharmaceutical limited corp. adopts the six-sigma technique and flow, synthesizing the means of costs control so as that the amount of returns is reduced evidently. As a result, the company gets invaluable income by furthest decreasing such craftworks as transportation, inspection and doing poorly done work over again.The first chapter states the pharmaceutical returns circs of the year2005 simply and confirms the strategy as well as six-sigma project and technical line. The second chapter introduces the development of and radical characteristics of six-sigma, DMAIC maneuver and implement essentials.At the beginning of the third paragraph, there is the framework of the six-sigma team. Through the analysis of the quality cost, we find two serious problems, (1) leakage of cream from aluminium pipe package and the density of syrup result in disqualification ; (2) physical distribution bring on the increase in quantity and cost of returns. So we decides to take it as the breach to reduce returns and cut down the costs.During the project, using DMAIC flow and other six-sigma tools (e.g. FMEA, hypothesis test, DOE and etc.), we collect and penetrate a mass of data, then take measures to optimize encapsulation technics and improve distribution. Several months later, we find the number of returns reduced and we get our anticipative goals. Accounts of direct and indirect economic benefits resulted from six-sigma are analyzed in the forth chapter.Through practice, it is indicated that six-sigma research and flow works well in manufacturing and other ways by improve quality as well as decrease costs. With all employees taking part in, exercising some kinds of management theories and tools, integrating them organically with produce and sales, the enterprise will certainly get success.