The Research On Service Resources And After-Sales Service Supply Chain

With sales of their products in all over the country and around the world, service outlets, maintenance facilities, spare parts warehouse and service personnel for all levels also need to diversify the configuration of the country or around the world,and make up a complex after-sales service supply chain network.Therefore, the primary problem of the after-sales service supply chain --- how to optimize the deployment and management of service supply chain resources --- is the theory of universal significance.The main purpose of this study is that it provides theoretical guidance for the supply chain business, and made specific measures to perfect after-sales service supply chain enterprise resource management through the optimal deployment of resources for after-sales service supply chain management. For the subject, this paper uses research methods of empirical research and theoretical research, qualitative analysis and quantitative analysis.First of all, elaborate service supply chain management research status at home and abroad; and inquire into the meaning ,content and development of basic theory for the supply chain management and supply chain management services;and, discusse infrastructure , performance evaluation on the basis of the spare parts supply chain management, lay a theoretical foundation to optimize the deployment of resources of after-sales service supply chain in this paper.Secondly, raise the definition of service and characteristics of the supply chain, and analysis the impact factor of demand pattern for the after-sales service supply chain; draw the mode of service supply chains, and further analysis of the mechanism of its occurrence on this basis.Thirdly, determines the level of service evaluation index system, developes service level standards of after-sales service supply chain. Though the view of systems point, combined with spare parts management and infrastructure management theory to determine the spare parts management and infrastructure management portfolio, and explore the deployment of service resources, supply chain decision-making matrix.Finally, build the service supply chain optimization model of resource deployment through empirical study concluded; and made a perfect resource allocation of the after-sales service supply chain security system.