Tonghai Power Supply Co., Ltd Customer Service To Create The First Strategic Research

The electrical network enterprise is belonging to the Service firm essentially, the high-quality service is the electrical network enterprise survival and the development essential requirements. Therefore, the present paper from the customer service, creates, concepts and so on strategic management to obtain first, elaborated with emphasis the customer service creates the first implication, the characteristic, the goal, the request and the bare bone. And used SWTO to analyze Tonghai power supply Limited company's superiority, the inferiority, the opportunity and the threat. Based on this, proposed Tonghai power supply CO., LTD "take the customer as the center" the strategic target, and defers to "plans, encourages agriculture, the innovation, leading" the development mentality, proposed that T Tonghai power supply CO., LTD customer service to create the first strategic implementation step. In addition, this article from walked the customer service to create road, the reduced customer power cut time the characteristic and so on 8 aspects to create the strategic implementation to the company customer service to propose the target-oriented implementation countermeasure first first. The present paper is supplies power the Limited company customer service to Tonghai to create the first strategic exploration and the innovation, is to the customer service theory application actual enterprise's development research.