The Service Standardization Systems Construction Of The Container Terminal Enterprises

With the prosperous development of logistic industry, the container terminal has been being focused with more and more attention as the key node in logistic chain for its essential functions in regional economy development. As the standard products, the developing scope and speed of container transportation changes with each new day today. It is the hot topic for the container terminal enterprises to promote the standardization and normalization and improve service level and economy benefits with the consideration of realizing the economy volume and development speed.The essay studies the current status of the service standardization systems in home and abroad and the standardization development stage of the container terminal enterprises in China with the analysis on the essentiality of the container terminal standardization. The author tries to generate the container terminal enterprises standardization service systems of the service-for-systems, service-of-systems and work systems as the critical and main operation systems by the consideration of the service and operation ways of the enterprises with the clear view of the relationship of each other. The container terminal taken as case study, the standardization service systems has been setup with the introduction on the specific standard coding rules. The container terminal service standard is studied and composed on the systemic components and main body of the standards with the brief and clear assessment and release channels by the instructions of guideline. The essay is focused on the methods and steps in the practice of enterprises standardization and proposes the implementation and assessment ways for the standardization and points out the ways and directions for continuous standardization systems improvement and setups a series of enterprises service standard systems. The author also studies the practical practice of the standardization systems and analyzes the comparison on the work performance and economy benefits before and after the systems implementation.The construction of the container terminal enterprises standardization systems plays practical role and great value in the standardization of enterprises management, improvement of service level and economy development.