The Professional Management Of The Hotel Staff Based On Hunan Thought

Human Thought has a close relationship between the professional managementthe of hotel staff. The Human Management involves emotional management, democratic management, self-management, talent management, cultural management and career management, and it's core idea is to expand all management around "business people".However, the key step in the professional managementthe of hotel staff is the development and implementation to hotel service professional norms and standards.Practical experience shows that there are many problems in the professional managementthe of hotel staff. The loss of human in the professional managementthe of hotel staff is an important reason the result to the hotel employees high turnover rate. Therefore, the Human Thought should be implemented in the process of the professional managementthe of hotel staff. The Combination between humanism and the professional managementthe of hotel staff is both necessary and feasible.The professional management of the hotel staff under the guidance of Human Thought should be this way that we should still adhere to the professional management of the hotel staff as the main line, but can not ignore the human management. First, we should be professional management into the design hotel employee's career. Secondly, we should integrate the career management into the hotel professional training system. Third, we should make the service authorizations to the hotel staff professional management. Fourth, we should improve the value chain process to the professional management of the hotel staff. Fifth, we should rebuild the performance appraisal system to the hotel staff professional management.To further test the feasibility of this idea, the paper finally carry out a detailed study about the fit of Human Thought and hotel staff professional management, as Xiao-xiang Huatian Hotel an example.