The Research Of Framework Design Of Securities Customer Service System

China's securities industry has experienced more than ten years of development, has become an important pillar of our national economy. As the market develops and matures, increasingly fierce competition in the industry, the securities companies clearly recognize that the level of customer service management to become so important factor in the development of securities companies, customer service, electronic information and systematic is the development of the industry direction.In this paper, the actual needs of the securities industry, from the securities company's internal operations, business operations, decision support and so proceed, through research services for clients of business processes and customer service system to determine the framework of securities companies, and thus to get the whole system framework functional requirements, system performance, data control requirements and technical requirements. In connection with the technologically advanced J2EE, distributed application server architecture, MVC design patterns and data mining technologies such as methods, and use the basic principles of software engineering, development and design for clients of service management model and a securities company customer service system framework, and the co-ordination, planning, design service system for clients of the initial software model, and further clarify the securities company customer service system mechanism.The securities company customer service system for the final settlement of domestic securities firms internal management, customer management, business management and decision support to provide a scientific theoretical basis and implementation of safe and effective way to help enhance the comprehensive strength of China's securities companies, which For China's active participation in international competition on the stock market will have a positive role in has broad application prospects.