Design And Implementation Of Procedures Management System

Nowadays, In the informatitation and globalization competition time, The China NetCom Communications Group Corporation ShangHai Branch as the basic telecommunication operators of carrying information, has been playing a leading role in precise and rapid information flow management. Shorting the time of Service Provision, improving service quality and responding quickly to services can not only build up a favorable image among customers, but also strengthen the competitive power of an enterprise, which will remain to be a strong support for its sustainable development. As the development of the enterprise and its increasingly fine labor division, procesdures will be increased, as a result how to make full use of this procesdures to provide services and to enhance efficiency will be an important issue. In this paper, we introduce an advanced procedures management technology in enterprise management field. With the theoretical research on workflow technology and practical analysis on telecommunication operators, we construct a set of procedure management system based on workflow engine to meet the special demand of telecom operators. First, we analyze problems in daily management and services with the integration present workflow and discrimination value-added procedure from non-value-added ones. Second, we propose a standardized management procedure to improve working efficiency of telecommunication operators by optimizing internal electronic procedure.At last, we put the enterprise management methods into procedure management to realize both scalability and flexibility.