Research Of Communication Workflow Management

Because of the aggravating competition between enterprises, many of them hope to have a set of management system which is suitable for themselves, and which can help the administrators to manage the enterprises. With the help of the systems, these enterprises can integrate their resources, improve the working efficiency and quality, reduce their cost, and provide better products and services to their customers. Workflow management systems can define, manage and carry out the business process of these enterprises. They organize the enterprises resources including departments, staff and information to display their best effect, so that they can help these enterprises to achieve their goals and to improve their competitiveness. Therefore, it is necessary to bring the workflow technology and the workflow management system to our enterprises.The communication enterprises have too many complex business processes, so it is much harder for them to manage these processes and their demand for the workflow management systems are even more urgent. However, we have no mature workflow management systems suitable for the communication industry to use, the defect of them is that the functions of these systems are so simply or the systems are too hard to use and cost too much, or else they have not considered the characteristic of the communication industry.This dissertation dose some research on the workflow technology and the relevant standards, then it brings a design solution of the workflow management system to us. The scheme includes the design of system structure and the module of the structure. It brings forward its own solution to the special demand of the communication industry, and tries its best to make the whole system to provide not only the common function but also the function which adapts for the current situation and characteristic of communication industry. At the end of the dissertation, some modules of the system are carried out to reality by the tools such as Visual C++ and SQL Server. The purpose is to verify the feasibility of the scheme and to perfect the scheme in some details during realization.