A Study On Citizens Service Center's Platform Supported By Information Technology

With the rise of economic globalization, government function transformation and service-oriented government, the development of information and technology, the popularity of e-government, citizens service centers are springing up all over the country. How to use the information technology and the foundation of e-government's development to build citizens service center's platform supported by information technology so as to provide an efficient transaction processing environment for civil servants and citizens become a crucial question in building a citizens service center.At first, this article discussed citizens service center's definition, categories and the organization structures, the functions of information technology-supported platform. This article also deeply studied the domestic and foreign citizen services centers and their information technology-supported platforms. The theories and the technology referred in this article are also simply introduced.In the following, the author deeply analyzed the current situation of domestic citizens service centers and the general structure of the technology-supported platform, which include the contents, the principle of platform.Then, the author deeply analyzed the structures and functions of the two crucial sub-platforms; they are data exchange & application integration platform and data center. The data exchange & application integration platform guarantee the communication among different departments and bureaus, and data center offer the platform for data processing, conservation and decision support.At last, a certain example was showed, through this example, we can have a vivid understanding about the citizens service center and its information technology-supported platform.