Anshan Netcom Corporation New Generation Of Service Operation Support System

With the violent marketing competition of Chinese Telecommunication, with many new businesses e.g. broadband, mobile telephone business etc. coming out, the former synthetic business computer management system can not satisfy the needs of the business management, a new business management system which can accord with the demands should be established urgently. The Chinese Telecommunication Group Company wants to establish a new-generation Business Support Running System BOSS to realize the innovation of enterprise management and system reform.According to the current conditions of Business Support Running System of Chinese Telecommunication Group Company, I probe into the necessity, feasibility of business support running system, put forward the development thought of Business Support Running System BOSS and the function design of the network system.The main function of Business Support Running System BOSS is to synthesize the users'materials and the different kinds of resources of telecommunication enterprises to realize the concentration management of the fixed telephone, broadband and mobile telephone and information compatibility of relative production sectors, and also provide different kinds of telecommunication business services to the society .The construction target of BOSS System is to establish a business support platform for the whole marketing business ; to establish a complete, compatible customer resource management system with CRM method to realize the whole concentration management of information compatibility , product management ,user management , channel management, service management. The main targets are as followed:1) To establish the integrated three-grade customer resource of customer, account, user, realize the complete concentration management and compatibility, intensify the idea of"centralized by the customers".2) To realize the complete product management system, with the centre of products, support the marketing pattern of flexibility and diversity. To support the business unity of mobile telephone, fixed telephone and broadband. Satisfy the marketing demands, get the marketing information correctly on time.3) To support the SLA management, as the base of dynamic resource management, to look actively for the quality problems of...