Research And Realization Of Bank Client Service System's Database Interface Techonology

With globalizing of economy and coming of the knowledge economy, the bank corporations will encounter more opportunities and more austere challenges. The question how to get an edge on the competition is confronted with all bank corporations. To satisfy the customers'demands, bank corporations should pay much more attention to services. So many call centers are established to improve the services. Customers care center, called call center in foreign countries, is a kind of new integrated information service system based on CTI technology. The up-to-date call center include many kinds of advanced technologies: telephone switch,computer tech,CTI and IN.Traditional call center database is designed with two-tier structure. With the extension of the old application system and the addition of new application, many problems occurred on the two-tier structure. So three-tier structure is produced. The three-tier structure adds an application server on the two-tier structure.The paper researches the following below:(1). Analysis on the globalization trend of bank and the application of the computer technology in the bank.(2). Analysis on the current condition of the database access on Traditional Call Center, including advantages and disadvantages of C/S model.(3). Research on the database interface of Modern Call Center and analysis on the advantages of database access in the three tier system, bring forward model and structure of modern Call Center combining with new technology.(4). Application of TUXEDO middleware in call center.(5). According to the development idea of Call Center and combining with design theory of database access interface of OCI&DB-Library, the technology of database access interface of Modern Call Center and its implementation is researched.The paper focuses on the interface technology of the database of the bank customers service system. Comparing with the traditional design, the advantages of the call center are following below:●ADVANTAGE: To overcome the limitation of the C/S model, three-tier structure design pattern is applied.