The System Structure Of The Wu Xi Telecom Call Center

In recent years, Telecommunication is developing rapidly in our country. The rate of popularization for telephone is improved. At the same time, the function of telephone is consummated also. People hope that telephone can not only be called and received but also can offer some information service.Wu Xi telecom Call Center can offer diversified automatic and false service. So people can gain diversified information just in their home now. And people can ask some question by the false seat. The creation of the Call Center brings a great effect on traditional service consciousness and flow.In this thesis, I introduce the system structure of The Wu Xi telecom Call Center, the main function of all kinds of module and the implementation. At the same time, on the base of the third structure of the accessing of the database, I designed the application server, proxy and outer interface. So, the client program can access the database and outer system through the proxy program. Then, the main system can avoid be destroyed. Also, can provide a kind interface to client. In another, the logic treat task have nothing with database can be finished by the middle layer. Share many task needed treated by the database before. So the capability of the database was advanced when many service request is put in at the same time. The whole system can be main a stable working station. Also, the running efficiency was advanced.