The Development And Study Of The Customer Service Center System

The main mission of this system exchanges the user of thesystem to carry on the problem that customer tell to carry on therecord management towards aiming at long spring the customer whocorresponds by letter the engineering company the communityservice for day, namely numeral, and assign the record to themaintenance the engineer carry on a processing, carrying on theservice inquisition information management towards accept theservice inquisition of customer.The main function of this system1,The establishment of[with] problem,hand over function Customer's problem information records to go into,including customer informations such as basicinformation,problem type,the problem description and theproblem severity Class etc.s The modification of customer the problem information Customer's problem information hand over The search of[with] customer the problem information2,Customer the problem allotment function The work mission assign of record to go into, includegovernor's opinion and be responsible for an engineer etc.information The work mission reallocate The work mission the search of the allotment3,work mission record function The work mission records to go into, including the dateof be over and the mission thin description etc.information of the date of beginning,mission of themission The work mission record of hand over The work mission the search of the record4,Customer the service investigate function Customer the service investigate of record to go into,include to investigate date,investigate a telephone andis investigate a person,customer an evaluation etc.informationThe customer investigates to record of hand overThe customer investigates the search of the record5,The system customer management functionThe system customer information records to go into,including informations, such as user's name andpassword...etc.The system customer information modifyThe deletion of the system customer informationAbove five greatest functions are basic to satisfy a currentneed, consider of the aftertime system is further perfect withsatisfy a higher need, better serve for the customer, this systemlater the edition will will increase some functions continuously,is direct such as the customer the tell to accept a mold piece,throwto tell to accept the mold piece...etc..The UML of the system1,the system use an analysisIn the anterior need analysis, we have already made sure eachfunction mold piece(use an example) of the customer service centersystem, including to tell the record management,the recordallotment management,the work record management,the serviceinvestigate a management,the customer information managementetc..2,the system area is analyticalBecause type the diagram used for the static state design to thesystem to see diagram to set up a mold, the function request(namelythe system provide of end service) of the support system, we carryon area analysis at this usage diagram.Area analysis isestablishment at use an analysis of foundation of, we accordingto use an example to the type and type of the certain customerservice center system of relation.3,the system designSet up an useful example of 5 kinds of diagrams of the mold to thedynamic state of the system, the diagram,movable diagram,stategraph,the cycle time diagram makes diagram harmoniously.Bedesigning the stage demand to use state graph to describe theappearance and behavior of the object of the type, the whole lifecycle of the manifestation object.In this system, the type thathas state graph is a tell record(Records).The system database analysis and design1,The E-R diagram is analytical2,The form and the word segment are analytical3,Establish a databaseWant to establish a database first before the design databaseform structure.The data of this system nameds after Khfwsys.4,Establish formThe database Khfwsys includes the following 5 forms, namelythe customer information form(UserInfo),tell arecord(Records),work mission form(ReDispatch),workrecord(WorkLogs),service to investigate form(Research).5,Establish saving processThe customer service center system circulates process in, thesystem would be multifarious in the database to check to seek orrenew various information, for example, tell to insert newcustomer to tell the record information in the record(Records)toward tell a record appearance to check to seek the work thatshould record a record an information according to the carry onthe mission allotment or fill in a service to investigate etc.operation.For the sake of the movement efficiency of theexaltation system, this system established 17 saving processes.The system page designThe page constitutes from following four-part cent:The home page designEach function of system carries out a page designIncrease the information page designEdit the information page design...