Design And Implementation Of Multifunctional Queuing System

Queuing technology to appear most early in the last century six, the 70's, starts mainly to concentrate in western nation and so on the Europe and America, latter rapidly obtains the popularization. Queuing technology with the developed country and the use level compares our country queuing product still to occupy the development phase. Because national condition, region and in cultural context difference, has the certain difference and the particularity with the overseas similar product in very many aspects. The receptivity, the demonstration method, the service pattern, the product bearing capacity, the queuing system compatible and so on each aspect all is having its special request, imitates overseas lines up the product not to be able to satisfy domestically the queuing environment request.This article in view of above situation, take bank customer as key analysis object, using technology and so on queuing theory, database, RS485, designed and implemented one kind of the multi-function queuing system to have the multi-windows multi-business management, the multilingual support, the real-time monitoring, the operation jurisdiction control, the statistical management and so on.Solved the bank customer "the long time line upv", "to stand the wrong line", "joins line" and so on the question. This system has also provided the real-time dynamic information which the staff member and the customer, as well as the statistical data, this is the basis of reasonably arranges the window for the superintendent to serve, science establishment post, staffs accurate quantification inspection.Solved the queuing system with difficulty to satisfy the service type to be many generally, the flow is complex, window multi-purpose, the large-scale selling area lines up the request question. This system has the window multi- services multi-priorities, the operation jurisdiction control, the Chinese and English service, takes the number contact surface, the writing display mode, queuing ticket form to be possible to have custom-made and so on the function. Then fast satisfies the customer through the simple parameter disposition to have custom-made the demand, realized has lined up the product rapid installment application.In the Bank of China Changzhou branch, the Chinese construction bank Changzhou branch, the Communications Bank Hefei branch and so on several dozens branch, practical applications indicated that this system can effective enhance the window management efficiency, reduced customer waiting time, improved and improved the bank grade of service and the image, and it becomes effective assistance service method gradually from the pure optimized service environment and the customer order management.