The Study Of Quality Control Of Cooperative Digital Reference Service

Digital reference service is one of the kernel business of digital libraries.Withthe development of digital reference service, there is a new distributed mode of digitalreference service , which is made up of many libraries.That is called cooperativedigital reference service.The advent of cooperative digital reference service makesdigital reference service break through the limitation of time and place and satisfiesusers with the biggest limit.Cooperative digital reference service shows thecooperative and sharing concept the libraries long for and is considered to be a majordeveloping trend for digital reference service in the web."Living asks for quality,developing too." The quality of cooperative digital reference service is the key ofcooperative digital reference service.How to warrant the service quality ? How tokeep on developing with higher quality ? These questions are not negligible forcooperative digital reference service.The quality control of cooperative digitalreference service is very important and takes long time.The first part of thesis summarizes the basic theory of cooperative digitalreference service,including background,concept,characteristics,modes and thedevelopment in the world.The second part analyses the quality control factors ofcooperative digital reference service.The third part of thesis has a comparison of thequality control between the domestic and international cooperative digital referenceservice.At last, from the side of quality management, bases on the present conditionsof cooperative digital reference service in our country, the author puts forward somemethods for quality control.