Study On Pattern And Quality Evaluation Of Digital Reference Service

With the rapid development and widespread use of internet in China, readers, especially scientific researchers, depend more on internet than on traditional library services for necessary information, libraries have begun to lay more emphasis on digital reference and consultation services, more importantly, this new type of service is becoming the focus of many scholars'research at home and abroad. It has gradually become the new trend for libraries to make the best of their advantages in abundant digital recourses and provide, via net, digital reference and consultation services so that readers can enjoy the high-quality services in the most convenient way, at the highest possible speed as well as at the least possible cost. Hence, as far as libraries are concerned, the digital reference and consultation service is not merely a new service notion but a new service model, first of all, it is already the development strategy of library services.The paper begins with the introduction of the whole development of digital reference and consultation services, and sums up its concerned study scopes and progresses by virtue of analysis of related research achievements and investigation of typical cases. Furthermore, the paper, under the guide of theories in this field, argues that digital reference and consultation services will be the core job of libraries in future, and gives an account of the operation guarantees and model choices of the new service. Meanwhile, the paper also analyzes and discusses the notion, goals, principles, functions and support...