Research On Digital Reference Service In Colleges And Universities Libraries Between China And America

Reference services are always one of important services in libraries. However, the increasingly popular digital information environment puts forwards challenges to traditional reference services, which have difficulties in serving users' need in contents and forms and competing with consultative Website. Facing these challenges, the fields of foreign libraries have developed digital reference service in early of 1980s. During the nearly twenty years' development, digital reference service in foreign libraries especially in America has had great achievements .Firstly, the dissertation discusses the contents of digital reference service, including it's origins, service modes, work mechanism and developing trends. Then, the dissertation analyzes digital reference service in academic libraries of America. Secondly, the dissertation brings out a report about digital reference service in academic libraries of China through a questionnaire, as well as a report about digital reference service in 9 academic libraries in Chengdu through interview in person. Thirdly, according to the current development about digital reference service in academic libraries of China, the dissertation points out the problems that we should consider in carrying out digital reference service in libraries.