Studying And Improving For Chongqing TieTong Operation Support System

Telecommunication operation support system OSS/BSS on generalized makes a reference all IT system forms together the comprehensive telecommunication service operation and manage platform which support telecommunication operation business operation management, it is the scientific and timeliness key of comprehensive promotion of enterprise operation efficiency, reducing the cost, the enhancing enterprise core of competitive power and the management decision-making, it is the important method of telecommunication operation business starting the service fast, safeguarding service prompt, optimizing management network resources, and is an inalienable part of the telecommunication network operation management. Constructing a new generation of operation strut system NGOSS with a function of consummate, highly effective, nimble and taking the customers as the center, providing services of differentiation, individuation for the customers, safeguarding the communication is convenient agilely and highly effective between telecommunication operation enterprise and the customers, enhancing the degree of satisfaction and the loyalty of customers, excavating the greatest value of customers, is one of operation management strategies that each telecommunication operation business pays attention at present extremely and develops it first in our country.This paper carried through the detailed description and the discussion first to the new generation of operation strut system NGOSS theory and its the system organization which proposed by telecommunication management forum TMF. And it unified the existing OSS of Chongqing TieTong to carry on analysis, contrast and reorganization, then fully used the service process flows, public bus structure, public service data and the technical thought of NGOSS module and so on. According the frame construction instruction of eTOM, carried on the analysis, the conformity and develop the useful and discard the useless on the foundation of the system in existence, constituted the new generation of operation support program TBSS holistic frame and the system skeleton of TieTong characteristic, conforming to the Chongqing TieTong actual situation, to guarantee the realization of enterprise strategic target according to TBSS concentrated deployment and manages the key application system and the data gradually, insure realizing the complete sharing of information in the entire enterprise and the end-to-end process automation, broke thoroughly the information isolated island of the chimney...