| This historical study examined the United States Postal Service's efforts to adapt to dramatic social, political, economic, and technological changes in the organization's external environment since 1970. Organizational culture and organizational change theories were used as a framework to examine the Postal Service's internal culture as it struggled with change and adapting to change in its external culture. The work of M.A. Mische and other scholars that have studied organizations in decline also was applied in an analysis of the recent history of the Postal Service to determine whether the organization displayed the characteristics of such organizations. It was found that that the organization reflected most of the characteristics of a declining organization to some degree and that it was particularly slow in adapting to technology-induced changes in its environment. |
