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Study On The Influence Of Psychological Capital On Work Attitudes And Behaviors Of Employees In Hospitality Industry Of China

Posted on:2009-02-28Degree:DoctorType:Dissertation
Country:ChinaCandidate:X Z TianFull Text:PDF
GTID:1119360272975366Subject:Tourism Management
Abstract/Summary:PDF Full Text Request
Hospitality Industry (here refers to as tourism hospitality sector) offers mainly service product,which the employee,with help of facilities, tools and ways, creates a kind of happy atmosphere to make customers relaxed,pleasant and joyful during the production of service. Because the employee and customer get together to produce and consume the service, the employee's emotion,attitudes and behaviors have important impact on the market image and revenue of hospitality industry,as well as the customer perceived service quality and satisfaction. In this way,further study on psychological strength of hospitality industry and the influence on employee attitude and behaviors is greatly practical.The dissertation fully discusses psychological capital (PsyCap) and its impact on attitude and behaviors of hospitality employees. The contributions are as followed:â‘ Study on influencing factors of PsyCap is a new area and use of average and marginal contribution of factos to PsyCap results in good outcoms.â‘¡It riches the theoretical meanings of PsyCap and justifies the difference of PsyCap structures under Chinese culture, and makes a solid foundation for PsyCap study in China.â‘¢The study of moderating and indirect effects of PsyCap as well as PsyCap index is complementary to other study because past reaearch concerned is mainly about the direct effects.â‘£As far as the methodology and tools are concerned, they are used differently and specifically to address PsyCap issues. For instance,Usefulness Analysis and ANN are used when the paper studies the impact of PsyCap and its dimensions on employee attitudes and influencing factors. These methods and tools are seldom used in PsyCap study.The main contents of the dissertation are:â‘ PsyCap dimensions and their realatiship;â‘¡The influencing factors and strength of PsyCap.â‘¢Effects and reasons of PsyCap on attitude and behaviors of hospitality employees.â‘£PsyCap development and management. The main conclusions of the dissertation are:â‘ In Chinese culture, the PsyCap dimensions of 4 are solid and have causal relationship.â‘¡PsyCap has not only direct effects, but moderating and indirect effects, not only full moderating effects, but also partly moderating effects on attitudes and behaviors of hospitality employees.â‘¢There are many influencing factos of PsyCap,but the main factor is organizational support.â‘£PsyCap index of hospitality employees in China is a little bit low.The conclusions of the dissertation are meaningful to the study of PsyCap issues. From the viewpoints of theory, PsyCap is a component concept and has cultural difference. It has complex impact and reasons to attitudes and behaviors of hospitality employees. Its study helps to change the negative direction of human resource management in corporations and advances to understand the positive strength and capacity in organizations and human beings. From the viewpoints of practice, hospitality corporations should pay more attentions to manage and develop employee's PsyCap, change traditional way of choosing employees, training and check, enforce organizational support,use employee aid program and positive rules to improve the level of employee's PsyCap and competitive advantages...
Keywords/Search Tags:PsyCap, Hospitality Industry, Work Attitudes, Work Behaviors, ANN
PDF Full Text Request
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