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Production Planning Optimization Model With Customer Service For Responsive Supply Chain

Posted on:2004-09-08Degree:DoctorType:Dissertation
Country:ChinaCandidate:B DingFull Text:PDF
GTID:1119360185951313Subject:Management Science and Engineering
Abstract/Summary:PDF Full Text Request
Supply Chain Management(SCM) is a thought of modern management rising in 1990's. It is the combination of management idea and information technology. At present time, Supply Chain Management becomes one of the hotspots in the domestic and international management researches. The internationalization of market, the diversification , personalization and the super-speed demand of customers drives the research and application of SCM, which makes the competition between enterprises turns into the competition between supply chains.The Supply Chain Plan(SCP) is the main management tool for the coordination of Supply Chain partners. It's very important to the closer cooperation of partners and better service for customers, and it's also the core of SCM. There are two ways to setup a SCP system, one is the application of Supply Chain Management Systems(SCMS),and the other is the application of Advanced Planning and Scheduling System(APS). With these applications, supply chain partners can integrate their internal plans with SCP and make the plans optimized. Up to now, it is commonly recognized that a dominant APS and a supporting ERP system is the typical SCP structure.However, because of the gap between theories and reality, there still remain problems for SCP model as follows.1) In the optimization process of plan allocation between manufacturers, suppliers and distributors is studied much, and the process of order processing is often ignored, which directly influences the total delivery time to customers.2) Customers were not involved in planning process. The planning system pays much attention on the harmonizing of supply chain members. Practices in Dell et al. prove that customer involvement is beneficial to supply chain operation.3) The visual field of SCP is limited inside the core enterprise. Most models of production plan aim at increasing productivity and control manufacturing cost, and can't provide rapid and just-in-time service for customers, salesmen.4) Information systems were over emphasized. SCM is based on information system, but we can't rely on it. Different cooperation modes between supply chain members have different demands in information system.5) The theories can't be applied to reality. The plan models of some scholars are too much idealistic, with large quantity of premise assumptions which make the model far away from reality. Complicate and tedious processes with a goal of simply low cost/low inventory level make such models not adaptable.Many small-and-middle sized supply chains lack advanced and practical supply chain planning tools. In our country, enterprises live in a bad external information technology environment and the inner management in level low. The partnership is not good at cooperation, APS/ERP applications appear to be apparently far away. They urgently demand advanced and practical supply chain planning tools.In the author's opinion, in order to judge a good or bad plan system, we can't see merely its optimization of a few indexes. We should analyze more how the plan system handles the inside and outside environment of the supply chain, whether it can provide support to strategy, whether it can serve salesmen, whether it can increase the ability of fast market reaction, and increase the competence.Therefore, author choice the SCP optimization as his research direction, and put forward the production plan optimization model with customer service. The model is guided by the respond of customer requirement. It's independence from the core enterprise and serve the whole supply chain. The process of planning is combined with marketing process, customer service process. It can realize collaboration with partners without complicated system support. And the target of the model is to fulfill customers' requirement, and it is competitive in the market. For our country that is in the start stage of supply chain management system, this research has more realistic meaning.Around the establishment of SCP model, the author give a review of supply chain...
Keywords/Search Tags:Responsive Supply Chain, Supply Chain Management, Production Planning, Plan Optimization model
PDF Full Text Request
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